Frequently Asked Questions (FAQ)
This document was last modified on 12th Aug 2024
Shipping Information
How can I place an order?
To place an order, simply select the desired products, add them to your cart, and proceed to checkout. You will need to create a customer account or log in to your existing account to complete the purchase.
What payment methods do you accept?
We accept a variety of payment methods, including credit cards (Visa, MasterCard), PayPal, bank transfer, and invoice payment. Available payment options will be displayed at the end of the checkout process.
How long does delivery take?
Delivery times depend on your location and product availability. Typically, delivery within Germany takes 3-5 business days.
Can I modify or cancel my order after it has been placed?
Orders can only be modified or canceled if they have not yet been shipped. Please contact us as soon as possible if you wish to make changes or cancel your order.
More Questions
What should I do if my order arrives damaged or incomplete?
If your order arrives damaged or incomplete, please contact us immediately. We will resolve the issue as quickly as possible.
How can I return a product?
You have the right to return products within 14 days of receiving them. Please ensure that the products are unused and in their original packaging. To initiate a return, contact our customer service for further instructions.
Will I receive a refund if I return a product?
Yes, once we receive and inspect the returned product, the purchase price will be refunded. Refunds are processed through the same payment method you used for the purchase.
How can I contact customer service?
Our customer service can be reached at +49(6352)789-6675 or via email at info@techmann.de. Our service hours are Monday to Friday from 9:00 AM to 5:00 PM.
Is my personal data secure?
Yes, we use modern security technologies to protect your personal data. Your data is processed in accordance with applicable data protection regulations.
Is there a minimum order value?
No, there is no minimum order value. You can order any available item regardless of the total amount.
Do you offer international shipping?
Currently, we only ship within Germany. International shipping is not available at this time.
